Shipping policy

Order Processing

Orders are usually processed within 1–3 working days after payment confirmation.

Orders are processed during business days only, excluding weekends and public holidays.

Please allow time for order verification, payment confirmation and packing before dispatch.

During promotional periods, product launches or peak seasons, order processing may take longer than usual.

Shipping Area

FHOS Asia currently offers standard shipping to Hong Kong addresses.

If your delivery address is outside Hong Kong, please contact us at support@fhos.asia before placing your order to discuss available delivery options.

Shipping Fees

A flat shipping fee of HKD $100 applies to Hong Kong orders.

FHOS Asia offers free standard shipping for Hong Kong orders over HKD $800.

Shipping fees, where applicable, will be calculated and displayed at checkout before payment.

From time to time, FHOS Asia may offer additional free shipping promotions or shipping discounts. These offers may be subject to order value, product type, delivery area or promotional terms.

Delivery Method

Orders may be delivered by SF Express or other appointed delivery providers, depending on the delivery arrangement.

Delivery Time

Estimated delivery time is 3–7 working days after dispatch.

Delivery times are estimates only and are not guaranteed.

Estimated delivery times may be affected by courier delays, weather conditions, public holidays, incorrect delivery information or events outside our control.

Incorrect Shipping Information

Please ensure your shipping details are accurate before placing your order.

FHOS Asia is not responsible for failed delivery, delay, loss or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details after placing an order, please contact us as soon as possible at support@fhos.asia. We will do our best to assist, but we cannot guarantee that changes can be made once the order has been processed or dispatched.

Failed Delivery or Unclaimed Parcels

If a parcel is returned to FHOS Asia due to failed delivery, incorrect address, refusal to accept delivery or being unclaimed, the customer may be responsible for any return shipping fees, re-delivery fees or additional charges.

Refunds for returned parcels will be handled in accordance with our Return & Refund Policy.

Damaged, Lost or Missing Parcels

Please inspect your parcel upon delivery.

If your order arrives damaged, or if you believe your parcel is lost or missing, please contact us as soon as possible with your order number and supporting photos or details.

We will review the issue and assist where possible with the courier or delivery provider.

FHOS Asia is not responsible for parcels that are confirmed as delivered by the courier, unless otherwise required by applicable law.