Treatment Booking Policy

At FHOS Asia, all treatment services are provided by appointment to ensure each client receives a personalised, professional and comfortable experience. Please read our Treatment Booking Policy carefully before making a booking.

Booking Appointments

All FHOS treatments must be booked in advance.

Bookings are subject to therapist availability, treatment room availability, and treatment suitability.

FHOS Asia reserves the right to recommend, adjust, reschedule or refuse a treatment if it is considered unsuitable based on the client’s skin condition, health condition, treatment history, safety considerations or therapist assessment.

Consultation & Skin Assessment

Clients are advised to arrive 15 minutes before their scheduled treatment time to allow sufficient time for check-in, consultation, skin assessment and treatment preparation.

Before your session, our therapist may assess your skin condition and discuss your skin goals. For selected FHOS services, including complimentary activation services, the treatment protocol may be selected by the therapist according to your skin's real-time needs on the day of appointment.

Treatment results may vary depending on skin condition, lifestyle, treatment frequency, product pairing and adherence to aftercare.

Rescheduling & Cancellation

Clients may reschedule or cancel their appointment by contacting FHOS Asia at least 3 days before the scheduled appointment time.

Rescheduling is limited to one time only in total. (This includes any rescheduling granted at FHOS Asia’s discretion due to late arrival or last-minute changes.)

If a cancellation or rescheduling request is made with at least 3 days’ notice, the treatment service will be retained for a future booking, subject to its validity period and availability.

Cancellations or rescheduling requests made less than 3 days before the appointment may result in the treatment entitlement, reward credit, complimentary service or booking slot being forfeited or considered redeemed at FHOS Asia’s sole discretion.

Late Arrival

If you arrive late, your treatment time may be shortened to avoid affecting subsequent appointments.

If you arrive 15 minutes or more late, or if the remaining time is insufficient to safely perform the treatment, FHOS Asia reserves the right to refuse to provide the service, deduct the relevant entitlement, or arrange a rescheduling. (If rescheduling is approved, it will be treated as an appointment change made less than 3 days before the scheduled appointment.)

No-Show Policy

If a client fails to attend the appointment and without prior notice, the appointment will be treated as a no-show.

The corresponding treatment credit, reward, membership entitlement, package quota or complimentary service will be deducted or considered redeemed at FHOS Asia’s discretion.

Treatment Credit, Rewards & Membership Entitlements

Treatment credit, reward treatments, membership treatment entitlements, package entitlements, promotional offers and complimentary services are non-transferable, non-refundable, cannot be exchanged for products or other services, and cannot be redeemed for cash.

Treatment entitlements are subject to the terms stated at the time of purchase or redemption, including validity periods, usage conditions, treatment exclusions and booking availability.

Expired or forfeited credits cannot be extended or reinstated.

Unused, expired or forfeited treatment entitlements cannot be exchanged for cash, store credit, products or other services unless otherwise approved by FHOS Asia.

Complimentary Activation Services

Complimentary activation services are available only to eligible clients as part of a FHOS purchase, package, membership, promotional offer or therapist recommendation.

Complimentary services are not transferable, not redeemable for cash and cannot be exchanged for other products, services or store credit.

The treatment direction may be selected by the therapist based on the client’s skin condition and treatment suitability on the day of appointment.

Health & Safety

Please inform FHOS Asia before your appointment if you are pregnant, breastfeeding, have a medical condition, skin condition, allergy, recent cosmetic procedure, recent laser treatment, recent injectable treatment, or are using medication that may affect your skin.

FHOS Asia reserves the right to refuse or postpone a treatment if we believe it may not be suitable or safe for you at the time of appointment.

Clients are responsible for providing accurate and complete information before receiving a treatment. FHOS Asia is not liable for adverse reactions arising from undisclosed conditions or procedures.

Aftercare

After your treatment, please follow the aftercare advice provided by your therapist.

FHOS Asia is not responsible for adverse effects resulting from improper aftercare, misuse of products, or the use of incompatible skincare products post-treatment, or undisclosed skin or health conditions.

Treatment Results

FHOS treatments are designed to support visible improvement in skin quality, hydration, radiance, firmness, balance and overall skin appearance.

Results may vary from person to person and are influenced by individual skin condition, lifestyle, age, treatment frequency, product pairing and aftercare.